(951)-534-8066 16425 Hart St Suite 101, Van Nuys, CA 91406

TERMS AND CONDITIONS

Who is authorized to drive the vehicle?

Only drivers listed in the rental agreement as “authorized drivers” may drive the vehicle. No other person may drive the vehicle except in an emergency as permitted by law. All authorized drivers must be at least 25 years of age and have a valid driver’s license. At Luxe Sprinter Van LA, LLC’s discretion, other qualifications may be in effect at the time and place of rental. Luxe Sprinter Van LA, LLC may impose an additional fee for additional drivers.

Rental Period and Vehicle Returns

The period of your rental of the vehicle for the calculation of charges start either when you take custody of the vehicle or at the time indicated in the rental agreement, whatever time is earlier. If you take possession of the vehicle earlier or return it later than stated in your rental agreement, additional charges may apply. The vehicle must be returned in the same condition as it was received (except for ordinary wear and tear) to the address specified as return location by Luxe Sprinter Van LA. LLC in the rental agreement. If you do not return the vehicle as required a cleaning charge, drop off charge and/or rate charges shall apply. Failure to return the vehicle when due or extending the rental agreement without the permission of Luxe Sprinter Van LA, LLC will result in excess charges and repossession of our vehicle. Luxe Sprinter Van LA, LLC and/or its authorized employees may recover the vehicle without demand at your expenses if it is illegally parked, appears abandoned or is used or obtained in violation of law or of this agreement. Luxe Sprinter Van LA, LLC will not be liable to you or any authorized driver for damages resulting from such recovery. If permitted by law, you waive any right to a hearing or to receive any notice of legal process, as per the condition of Luxe Sprinter Van Rentals to recover the vehicle.

Responsibility For Loss Or Damage To The Vehicle

Regardless of fault, the renter is responsible for loss of or damage to the vehicle except for ordinary wear or theft unless the theft results from failure to exercise ordinary care by the renter or the authorized driver. Among such damages or losses, you are liable for the cost of repair limited to the value of the vehicle, its loss of use and related revenue, diminished value, towing, storage and impound fees and all other related costs.
Your insurance or credit card company must cover all or part of your financial obligation for damages or loss of the vehicle. You should review the scope of your insurance coverage and what deductible may apply and shall provide that information to Luxe Sprinter Van LA, LLC upon request prior to rental of the vehicle.
If the vehicle is not returned to Luxe Sprinter Van LA, LLC for any reason, including an alleged theft, you are fully liable and shall reimburse Luxe Sprinter Van LA, LLC for the full value of the vehicle as provided by law.
You agree to protect the vehicle from vandalism and theft while the vehicle is in your possession, otherwise you will be responsible for the vehicle
In an event of and mechanical breakdown or malfunction you or the authorized driver will cease operation of the vehicle at the first sign of mechanical trouble to avoid larger damage to the vehicle or its engine. In such an event, you agree to contact Luxe Sprinter Van LA, LLC immediately.
Any service to or replacement of a part or accessory of the vehicle may only be done with Luxe Sprinter Van LA, LLC prior written approval.
If you or an authorized driver smells any oil, diesel or any kind of burning you agree to stop the vehicle immediately in a safe place and call Luxe Sprinter Van LA, LLC for roadside assistance. A Luxe Sprinter Van Rentals employee or/and authorized Roadside Assistant Partner will come out and inspect the vehicle and make arrangements for a replacement vehicle, if necessary and available. In case of a vehicle fire you agree to immediately call the fire department first and then notify Luxe Sprinter Van Rentals.
You agree to immediately report to the police any accidents involving property or bodily injury
In an event of an accident causing any property damage or bodily injury you agree to inform Luxe Sprinter Van LA, LLC immediately. You also agree to send a detailed explanation of how the accident happened to Luxe Sprinter Van LA, LLC within 24 hours after the accident. You the client are responsible for all liability related incidents including bodily injury and property damage.
You will not authorize any repairs to the vehicle without prior Luxe Sprinter Van LA, LLC approval. You are fully responsible for and liable for any unauthorized repairs and any damage caused thereby.

Prohibited Use Of The Vehicle

Any use or treatment of the vehicle as prohibited in Section 4 or this Section (Section 5) will breach the rental agreement and make you fully responsible for Luxe Sprinter Van LA, LLC damages, costs and attorney fees resulting from the breach. Subject to applicable law, you and any authorized drivers may not permit the vehicle to be handled, driven or operated:

By anyone other than an authorized driver who also has a current driver ‘s license (not suspended or revoked)
Anyone under the influence of alcohol or drugs
Without Luxe Sprinter Van LA, LLC, prior written permission outside of the united states, off road, on any unpaved road, race track, to tow or push anything or for driver training purposes
To transport persons for compensation (unless you are in the regular business of doing such, have informed us such, and are properly licensed, permitted and insured with Luxe Sprinter Van LA, LLC named as additional insured under your insurance policy
In any speed test or contest
In connection with conduct that could be charged as a felony
In a willful, wanton or reckless manner
Without the use of seatbelts used for each passenger when the van is moving.
If the vehicle is obtained from Luxe Sprinter Van LA, LLC by fraudulent or false means
To transport hazardous or explosives substances
When overloaded or improperly loaded
Without using seat belts and/or required child restraints
By leaving the vehicle unattended without removing the keys and locking all doors, windows and trunk
Using the vehicle when use will cause damage (e.g. warning lights on, flat tire, steam rising from engine)
In connection with any conduct that is illegal
To drive in or through a structure where there is insufficient clearance whether of height or width; and
To drive vehicle if cargo is improperly loaded and/or secured
Upon any breach of this agreement, Luxe Sprinter Van LA, LLC may repossess the vehicle and you shall return the vehicle immediately if requested by Luxe Sprinter Van Rentals.

Repossession

Luxe Sprinter Van LA, LLC may peacefully repossess the Vehicle without demand or notice to any Renter at any time if:

the Vehicle is used in violation of the law;
the Vehicle is used in violation of any term or condition of this Agreement;
the Vehicle reasonably appears to be abandoned;
the Vehicle is illegally parked and/or subject to towing;
the Vehicle is not returned as required by Section 2 and 3; or
the Renter is convicted of DUIs or receives an excessive amount of tickets (i.e. more than 2 per month).

Luxe Sprinter Van LA, LLC is granted the right by the Renter to enter the premises, residences, or other property under the control of Renter for repossession of the Vehicle and Renter shall not interfere with Luxe Sprinter Van Rentals in such case.

If the Vehicle is repossessed/recovered by Luxe Sprinter Van LA, LLC or is left at or delivered to location other than the Designated Return Location, the Renter is responsible, and to the extent paid for by Luxe Sprinter Van Rentals, will reimburse Luxe Sprinter Van Rentals for the cost of transporting the Vehicle to the Designated Return Location, such costs include but are not limited to the costs of a driver and his lodging and meals or towing expenses.

Renter(s) is liable, and to the extent paid for by Luxe Sprinter Van LA, LLC, will reimburse Luxe Sprinter Van Rentals for all attorneys ‘ fees incurred by Luxe Sprinter Van Rentals or associated with recovering the Vehicle, regardless of whether from renter(s), governmental authorities or otherwise.

Payment Policy

For any booking made less than 14 days out full payment is due upon the reservation of the vehicle. For any booking made more than 14 days out A non-refundable 25% down-payment will be made with a credit card to hold your reservation. If a valid cancellation (please read cancellation policy below) shall occur, the down payment may be used towards a future rental within one year of the original reservation date. At times the down payment may be the full (100%) rental balance. If your reservation is made more than (14) days prior to your rental a 25% down payment is due upon reservation. When paying with a Credit Card, the remaining 75% of your rental balance is due 14 days before your rental pickup date, but no later than 7 days before your rental pickup date. Additionally, a $500.00 deposit hold will be placed to your credit card before your scheduled rental which will be fully refunded when no extra charges need to be applied after the rental. If charges are applied to your invoice after the rental, such as but not limited to cancellation fees, additional miles, extended rental days, damages, parking tickets, tolls, toll violations and downtime, you authorize Luxe Sprinter Van LA, LLC to charge your credit card. Additionally, If the Vehicle has been rented for hire for a period of (10) Days or more, the full amount must be paid up front and any cancellations involving this 10 day rental must be given by phone and email (10) days before the Rental Agreement Pickup Date OR the TOTAL amount for the rental including the deposit is owed to Luxe Sprinter LA, LLC.

The HELD $500.00 deposit will only be released after the charges have been processed by our merchant services, typically 1 to 7 business days after the charge was applied. If the charges after the rental cannot be charged, the deposit will be charged and the Renter(s) will remain liable for the amount owed including late fees and any interest applied. Additional mileage, fuel and/or damages will be calculated once your rental vehicle has been retrieved from its return point and has gone through its final inspection. An invoice will be sent via email 2 to 7 business days after your rental with your final payment due.

Cancellation And Refund Policy

All cancellations must be made (via phone call AND email) a minimum of seventy-two (72) hours prior to the reservation and/or Rental Agreement pickup date. The full down payment amount will apply and be owed to Luxe Sprinter Van LA, LLC if the cancellation is made less than seventy-two (72) hours prior to the reservation and/or Rental Agreement pick up date and the FULL (100%) balance of the rental will be due. Delivery, transfer, one-way fees and/or our drivers scheduled flights are non-refundable If the Vehicle has been rented for hire for a period of (10) Days or more, the full amount must be paid up front and any cancellations involving this 10 day rental must be given by phone and email (10) days before the Rental Agreement Pickup Date OR the TOTAL amount for the rental including the deposit is owed to Luxe Sprinter LA, LLC.. Luxe Sprinter Van LA, LLC reserves the right to cancel any reservations/bookings before or during the rental. There are no refunds for vehicles returned early or before the Rental Agreement due date. Luxe Sprinter Van LA, LLC is not responsible and/or will not issue any refunds for manufacturer based issues with the vehicle.

Payment of Charges; Other Charges

If you direct the charges to be billed to someone else or to a credit card, you represent and warrant that you are authorized to do so. If You use a credit card to pay for charges, you authorize Luxe Sprinter Van LA, LLC to reserve credit and to process an appropriate voucher with the card for all estimated charges at the time of the rental, for all additional charges at the completion of the rental, and for corrected charges upon audit and notification by Luxe Sprinter Van LA, LLC where permitted by law. If the person or organization you direct us to bill fails to pay the charges when due, you agree you are hereby guaranteeing their obligations and you will promptly pay the charges on demand. Charges not paid when due or paid by a check that is returned to Luxe Sprinter Van LA, LLC unpaid will be subject to a late payment fee as described in Section 7 and/or returned check charge of $50.00 per each failed payment as partial reimbursement of Luxe Sprinter Van Rentals related administrative efforts. You are responsible for and You will pay Luxe Sprinter Van LA, LLC on demand all amounts incurred in relation to this Agreement of Your rental of the Vehicle, including but not limited to the following: All time and mileage charges as computed on the Rental Record with mileage determined by reading the Vehicle odometer. All charges for taxes, permits, service and equipment, excessive wear and tear, or keys locked in the Vehicle and optional Collision Damage Waiver (CDW) or insurance products when purchased. For each lost key, the minimum amount of $350.00, or more, depending on the type of key, plus postal or delivery charges if applicable.

FUEL- A refueling charge of $11.00 Dollars Per Gallon will be owed if you do not bring the van back with a FULL TANK.
Luxe Sprinter LA, LLC Will Release the vehicle to you on your scheduled Rental Agreement pickup date with FULL tanks, to avoid the refueling charge you the renter must bring the vehicle back with FULL TANKS.
ALL OF OUR VANS ARE DIESEL, PLEASE ONLY USE DIESEL FUEL.
DO NOT USE BIO DIESEL IN OUR VANS, ONLY DIESEL WITH THE ULSD (ULTRA LOW SULFER DIESEL) LABEL is approved (up to 5% biodiesel only)
DO NOT USE THE FOLLOWING- B-20 BIODIESEL BLEND, 100% BIOMASS BASED DIESEL, B-100 BIODIESEL or 20% BIOMASS BASED DIESEL BLEND. You will be responsible for any damage or costs associated with using the wrong fuel in our vehicles and will owe Luxe Sprinter Van, LLC in full for any damage associated with using the wrong fuel.

All fines, penalties, forfeitures, attorney fees (unless prohibited by law), court costs and out-of-pocket expenses incurred by Luxe Sprinter Van LA, LLC unless the fault of Luxe Sprinter Van LA, LLC; All charges related to loss of or damage to the Vehicle as specified in this Agreement, as well as all loss or damage to the Vehicle, regardless of fault or cause, occurring during the period beginning when the Vehicle is initially provided to you and ending when the Vehicle is returned to the custody of Luxe Sprinter Van LA, LLC;

3. All reasonable costs (including but not limited to parking charges, parking citations, towing, another vehicle rentals from other companies, the rental of another of our vehicles as well as the transfer to the Renter(s) current location, taxis and public transportation, storage and impound fees, Insurance Deductible) arising from:

The Vehicle being returned or left at any location other than the Designated Return Location;

Your breach of this Agreement;

The Vehicle being seized by a governmental authority, if such seizure arises from your conduct;

Normal maintenance of the Vehicle according to the manufacturer’s recommended maintenance plans and schedules; or

Damage to the Vehicle which occurs during any period that Luxe Sprinter LA, LLC grants you access to the Vehicle.

All attorneys’ fees incurred by Luxe Sprinter Van LA, LLC or associated with recovering the Vehicle, regardless of whether from renter(s), governmental authorities, or otherwise.

All parking or traffic violation fines incurred during the period starting from when You or an Authorized Driver takes custody of the Vehicle and ending upon its return to the custody of Luxe Sprinter Van LA, LLC, and further as a reasonable estimate of the administrative costs related to the management of any fines, you agree to pay to Luxe Sprinter Van LA, LLC a $25.00 fee for each fine managed by Luxe Sprinter Van LA, LLC.

4.In the event the Vehicle arrives at the Designated Return Location more than 59 minutes after the return time indicated on your Rental Agreement, then:

if the period it is overdue is less than 3 hours then You will pay an additional fee equal to 50% of the daily rental price then being quoted to you or third parties,
if the period is 3 hours or more but less than 24 hours then You will pay an additional fee equal to 100% of the daily rental price then being quoted to you or third parties plus a $150.00 late fee, and
if the period is 24 hours or more, then you will pay an additional fee equal to 150% of the daily rental price then being quoted to third parties for each day (a partial day shall be rounded up to a full day). Further, if due to the unavailability of the Vehicle, costs are incurred such as a discount to a party that was to rent the Vehicle on its return or costs to procure a replacement or cancelation Vehicle, you will be fully responsible for such costs.
In the event the Vehicle is not returned in a condition of cleanliness that is the same as when initially received by You, you agree to pay a $100.00 cleaning fee.

Our Vehicles are smoke free vehicles. If the Vehicle returns with evidence of smoking (for example: butts, smell, ash, burning evidence and tobacco remnants) you allow Luxe Sprinter Van LA, LLC to charge $400.00 to the credit card Luxe Sprinter Van LA, LLC has on file for the reservation. If the Vehicle returns with signs of other smoking substances (for example marijuana, cigar and other heavily odor substances) you allow Luxe Sprinter Van Rentals to charge $450.00 to the credit card on file for the reservation. .
In addition, Renter(s) will pay an administrative fee of $75.00 per occurrence of damage to the Vehicle, to Luxe Sprinter Van LA, LLC even if this results from an error or false testimony of the Renter(s). No matter who is responsible for the damage or accident, the Renter(s) will pay the administrative fee forgoing. This fee does not apply to maintenance related issues or manufacturer related issues.

The Renter(s) is liable for all losses of income from rentals scheduled for the vehicle he possessed incurred due to damages to the same vehicle whether the damages were caused by the renter or any other person for any reason or cause. Renter agrees to pay a daily Down-time fee of $99.50. The count of days will start at the agreed retuned day settled before the rental commenced until the day the Vehicle returned to any of our locations after being fully repaired and being completely operational and safe to drive. Charges may be applied to the card on file for the reservation long after the invoice is issued, as the amount charged depends on when Luxe Sprinter Van LA, LLC receives the balance due or invoice from a third party which includes but is not limited to auto shops, dealerships, DMV’s, contractors, roadside assistance, insurance companies, and others. Failing to pay any charge agreed on this Rental Agreement is considered a refusal of payment which includes but is not limited to disputing any credit card charge. The applicable fees and interest rates will be added to Your bill and charged on the card on file.

You hereby authorize Luxe Sprinter Van LA, LLC to collect from and charge your credit cards for all costs or fees reimbursable or payable to Luxe Sprinter Van LA, LLC under this Agreement. All overdue amounts shall bear interest at the lowest of 1.5% per month or of the maximum amount allowed under applicable law.

Accident, Theft, Vandalism, and Claim Reporting

You must immediately report any accident, theft, or vandalism of the Vehicle to Luxe Sprinter Van LA, LLC , and to the police in the jurisdiction where the incident occurred. you must promptly deliver to Luxe Sprinter Van LA, LLC any papers relating to such incidents that are received by you or any Authorized Driver. You and Authorized Drivers will cooperate fully with Luxe Sprinter Van Rentals in investigating and defending any claim or lawsuit including providing the name of your and their insurer,. Where permitted by law, You and all Authorized Drivers authorize Luxe Sprinter Van LA, LLC to obtain any records or information relating to any incident, consent to the jurisdiction of the courts where the incident occurred, and waive any right to object to such jurisdiction.

Personal Property, Indemnity and Limits on Liability

(a) Regardless of who is at fault, You agree (i) that Luxe Sprinter Van LA, LLC, their affiliates, employees and agents (the foregoing being the “Luxe Sprinter Van LA, LLC Indemnified Parties”) are not responsible to You or any person for loss or damage to your or their personal property left at any time in, on, or about the Vehicle or Luxe Sprinter Van Rentals premises; (ii) to waive all claims against such parties for such loss or damage; and (iii) to release, indemnify and hold such parties harmless from claims arising from or relating to such loss or damage, whether or not said loss or damage was caused by or related to negligence of Luxe Sprinter Van Rentals or Vehicle malfunction. You assume all risk of such loss or damage and waive all claims against Luxe Sprinter Van Rentals arising from such losses. b) You acknowledge that Luxe Sprinter Van Rentals does not agree to nor represents that it will indemnify or insure You or any other party against any claim for bodily injury or property damage caused to any third party and You shall solely be liable for such claims. (c) You shall reimburse, indemnify and Luxe Sprinter LA, LLC indemnify parties from and for all Harms, Damages, Losses, Claims, and the Like, including but not limited of an authorized driver ‘s use, operation of, or possession of the vehicle, II) Any breach of this vehicle by you, and III) any breach by you of applicable law. (d) Luxe Sprinter Van Rentals Indemnified partied shall not be liable in whole for or in part for any indirect, special of consequential damages, including without limitation, loss of time, income, lodging, personal expenses, loss of benefits, suffered or insured by you, any authorized driver and any third person relating to or arising out of the furnishing, performance, use of the vehicle, including mechanical breakdown or failure to honor a reservation. You agree that the Luxe Sprinter indemnified parties’ liability to you shall be limited to the amounts received from you.

Liability Insurance and Related Indemnity

(LESSOR is Luxe Sprinter LA, LLC) (LESEE is you the hirer/renter of the vehicle) All designated drivers must provide proof they have a valid driver’s license and insurance covering the full value of the vehicle they rent. Luxe Sprinter Van LA, LLC reserves the right to accept Renters Drivers Insurance through a Credit Card or a company insurance covering all Additional Drivers. Lessee’s policy will provide Liability Insurance for Bodily Injury or death and Property Damage for the Lessee or other designated driver on this Agreement, Lessee must obtain written permission, and purchase special liability insurance, to use or operate the rental vehicle in Mexico. Where permitted by law, Lessee rejects uninsured, underinsured, supplemental personal injury protection, and no-fault coverage.
Where permitted by Law, Lessor has elected not to carry uninsured and underinsured motorist coverage. You the LESSOR are responsible for providing all insurance while renting from Luxe Sprinter LA, LLC including coverage for the full amount of the vehicle you are renting as well as all liability.

MECHANICAL BREAKDOWN, ROADSIDE SERVICE
In the event of a mechanical breakdown or malfunction, You will cease operation of the Vehicle at the first sign of mechanical trouble. In such an event, You will contact Luxe Sprinter Van LA, LLC immediately. User will not authorize or attempt any repair(s) to the Vehicle without Luxe Sprinter Car Rentals prior written approval. You are fully responsible for any unauthorized repair(s) and any damage caused thereby. Any service to, or replacement of, a part or accessory on the Vehicle must have Luxe Sprinter Van LA, LLC prior written approval. If You smell oil, gasoline, or any kind of burning, You shall in a safe manner immediately stop the Vehicle and immediately call Luxe Sprinter Car Rentals for roadside service. Luxe Sprinter Car Rentals will come out and inspect the Vehicle and make arrangements for a replacement vehicle, if appropriate. In case of fire, please call the fire department first. You agree that Luxe Sprinter Van LA, LLC shall not be liable for in whole or in part for any indirect, special, or consequential damages, including without limitation, loss of time, income, lodging, personal expenses, loss of benefits, suffered or incurred by You or any third person relating to or arising out of the furnishing, performance, or use of the Vehicle, including mechanical breakdown or failure to honor a reservation. If a client experiences a mechanical breakdown or a malfunction of any kind, client is intitled to a refund or a partial refund ONLY if Luxe Sprinter Car Rentals can not provide a comparable replacement vehicle for the duration of the rental period.

GPS Tracking or Electronic Surveillance Technology (EST)

Hereby, you acknowledge that Luxe Sprinter Van LA, LLC might have Electronic Surveillance Technology (EST) such as GPS tracking devices installed on some of the vehicles, to track lost or stolen vehicles. In compliance with the California Civil Code Section 1936 – 1936.1 Luxe Sprinter Van LA, LLC may only use the tracking system to assist the Renter during the time of the rental in case of vehicle breakdowns or only when explicitly requested or agreed to by the Renter or within the legal confines of California civil code section 1936-1936.

Additional Terms And Conditions

(a) Any change, modification, or waiver of any term or condition of this Agreement is null and void unless set forth in a writing signed by you and Luxe Sprinter Van LA, LLC at the beginning of the rental. Such writing must express an intention to be incorporated into this Agreement or to amend this Agreement. (b) If any part, term, or provision of this Agreement shall be held void, illegal or unenforceable, the validity of the remaining parts, terms or provisions shall not be affected thereby.

LATE RETURNS: Your car or van rental starts at the exact time indicated on your rental agreement as Pickup Time. Late returns will be charged the rate of $100 per hour the vehicle is late

After hours / late return location:
16425 Hart St Suite 101
Van Nuys, CA 91406

(An additional $150 fee will apply / include each ride to AND from LAX *)

Our Vehicles are smoke-free vehicles. If the Vehicle returns with evidence of smoking (for example butts, smell, ash, burning evidence and remnants) you allow Luxe Sprinter Van LA, LLC to charge $400.00 to the credit card Luxe Sprinter Van LA, LLC has on file for the reservation.